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Store Policies Two Tone Store Policy The following return policies and procedures have been established for all Two Tone orders.
UNOPENED MERCHANDISE Unopened cartridges, refill kits, or cartridge recycling mailers may be returned within 365 days of purchase for a full refund of the purchase price or a credit of the purchase price towards an exchange. Please keep in mind that shipping charges are not refundable. OPENED MERCHANDISE Remanufactured Cartridges Opened remanufactured cartridges may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 920-337-0670 to set up a replacement or return. Laser Toner Cartridges Opened toner cartridges may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 920-337-0670 to set up a replacement or return. Compatible Cartridges Opened compatible cartridges may be returned within 365 days of purchase for a replacement cartridge or a full refund of the purchase price. Please keep in mind that shipping charges are not refundable. Contact us at 920-337-0670 to set up a replacement or return. Original Equipment Manufacturer (OEM) Cartridges Name brand cartridges (Apple, Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges. Click here to search for your high quality toner cartridge Inkjet Cartridge Recycling Mailers (Ink Mail) Two Tone does not accept opened mailers or mailer recycled cartridges as return products. Cartridges recycled through the mailer service are NOT warranted by Two Tone, but by the recycling company. Once redeemed, the warranty provided by the recycling company is the lone warranty provided on the cartridge. Two Tone does not provide additional warranty. For more information on the warranty provided please review the insert included with your mailer box. SHIPPING CHARGES Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping: REFUNDS Customers returning items can expect to be refunded in the method in which they paid within 7-15 business days of our receipt of their return. EXCHANGES If you have ordered the wrong product, or if you have bought a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange. Click here to search for your high quality toner cartridge PACKAGING ERRORS If you have received an incorrect item(s) please email, sales@twotonellc.com, or call, 920-337-0650, us so we may immediately begin to correct the error. General Orders under $50.00 shipping to the continental U.S. are charged $5.95. Orders shipping to the continental US over $50.00 include FREE shipping. Typically, orders less than 2 pounds are shipped US Priority Mail and heavier orders are shipped UPS Ground. We do not ship outside of the United States. Shipping Details We ship from De Pere, Wisconsin M-F. Orders placed before 5PM EST usually ship out the same day. Typically, orders placed after 5PM EST will ship the following day. Orders placed Friday after 4PM EST will ship the following Monday. Shipping time usually takes 4-5 working days. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable. Click here to search for your high quality toner cartridge USPS Priority Mail and Expedited Shipping - Estimated Transit Time The United States Postal Service provides Priority Mail shipping as a speedy solution to get packages across the country in just a few days. If you require expedited or overnight shipping please call us at 920-337-0650 or email us at sales@twotonellc.com as we do not have this option available for internet orders at this time. If you require expedited or overnight shipping please call or email us at sales@twotonellc.com us at 920-337-0650 as we do not have this option available for internet orders at this time. TWO TONE ACCEPTS THE FOLLOWING FORMS OF PAYMENT: Credit Cards:
Click here to search for your high quality toner cartridge Purchase Orders We accept all school and government purchase orders. Please include a contact person, name, phone number, and email so we can send a confirmation of the order. Fax your PO to 920-337-0651 or mail it to our physical address Two Tone LLC, 560 Fernando Drive, De Pere, WI. 54115. Purchase orders are generally processed and shipped out in 24 hours. If you have any questions please call customer service at 920-337-0650. Personal Check and Money Orders If you would like to pay by personal check or with a money order please select the pay by check option after you have added your items to the cart and are ready to checkout. Paypal PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay. Cash If you don't have a credit card or don't want to use one online, you can pay cash for your purchase with PaidByCash. You will receive a virtual MasterCard code for the amount you have paid cash, which you can enter in our fields for Credit Cards to buy safely and securely. Click hereto find out where you can get a "Paid by Cash" card. General Orders under $50.00 shipping to the continental U.S. are charged $5.95. Orders shipping to the continental US over $50.00 include FREE shipping. Typically, orders less than 2 pounds are shipped US Priority Mail and heavier orders are shipped UPS Ground. We do not ship outside of the United States. Click here to search for your high quality toner cartridge Shipping Details We ship from De Pere, Wisconsin M-F. Orders placed before 5PM EST usually ship out the same day. Typically, orders placed after 5PM EST will ship the following day. Orders placed Friday after 4PM EST will ship the following Monday. Shipping time usually takes 4-5 working days. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable. USPS Priority Mail and Expedited Shipping - Estimated Transit Time The United States Postal Service provides Priority Mail shipping as a speedy solution to get packages across the country in just a few days. If you require expedited or overnight shipping please call us at 920-337-0650 or email us at sales@twotonellc.com as we do not have this option available for internet orders at this time. If you require expedited or overnight shipping please call or email us at sales@twotonellc.com us at 920-337-0650 as we do not have this option available for internet orders at this time. Click here to search for your high quality toner cartridge Two Tone’s Shopping Guarantee Our secure Shopping Guarantee protects you while you shop here, so that you never have to worry about credit card safety. Our Secure Sockets Layer (SSL) 128-bit software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We guarantee that every transaction you make at twotonellc.com will be safe. You pay nothing if unauthorized charges are made to your card as a result of shopping at twotonellc.com.
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